Winter, 2002

Overview

The Student Satisfaction Survey was administered to a random sample of 50 day and 50 evening credit classes during March 2002. A total of 1539 surveys were returned for analysis. This number represents 11.8% of all students enrolled for the Winter 2002 semester. Demographic data for all students enrolled for Winter 2002 is provided when appropriate.

Note: This data can be disaggregated by a number of different variables including day/evening status, gender, ethnicity, credit load, age, program major, etc.

SECTION A: Student Information


	N	Mean (survey sample	Mean (all students)
How many credits are you enrolled in during Winter 2002?	1506	10.31	8.3
Valid N (listwise)	1506


	N	Minimum	Maximum	Mean	Std. Deviation
In a typical week, how many hours do you spend preparing for classes?	1426	1	120	7.82	8.092
Valid N (listwise)	1426

Given the typical class is 3 credits, students, on average, are spending 2.3 hours per course preparing for each class.

When do you attend your classes?
		Frequency	Percent	Valid Percent
Valid	Day	640	41.6	41.9
	Evening	418	27.2	27.3
	Both Day and Evening	471	30.6	30.8
	Total	1529	99.4	100.0
Missing	0	9	.6
Total		1538	100.0

What is your age?
		Frequency	Percent	Valid Percent
Valid	15 - 17	23	1.5	1.5
	18 - 19	465	30.2	30.3
	20 - 24	639	41.5	41.6
	25 - 34	223	14.5	14.5
	35 - 44	128	8.3	8.3
	45 and older	58	3.8	3.8
	Total	1536	99.9	100.0
Missing	0	2	.1
Total		1538	100.0

Nearly 38% of the total enrolled for Winter 2002 is age 25 or older compared to 27% of the sample group.

What is your gender?
		Frequency	Percent	Valid Percent (Survey sample)	All students
Valid	Female	726	47.2	47.5	49.4
	Male	802	52.1	52.5	50.6
	Total	1528	99.3	100.0
Missing	0	10	.7
Total		1538	100.0

Forty nine percent of the Winter 2002 enrolled group was female.

What is your ethnicity?
		Frequency	Percent	Valid Percent (Survey sample)	All Students
Valid	Caucasian	1208	78.5	79.9	79.7
	African American	129	8.4	8.5	9.3
	Native American	21	1.4	1.4	0.8
	Asian or Pacific Islander	55	3.6	3.6	3.1
	Hispanic	57	3.7	3.8	3.9
	Unknown	41	2.7	2.7	3.1
	Total	1511	98.2	100.0
Missing	0	27	1.8
Total		1538	100.0

Are you a single parent with primary custody of minor children?
		Frequency	Percent	Valid Percent
Valid	No	1402	91.2	91.7
	Yes	127	8.3	8.3
	Total	1529	99.4	100.0
Missing	0	9	.6
Total		1538	100.0

What is your highest degree earned?
		Frequency	Percent	Valid Percent
Valid	High school diploma	1318	85.7	87.5
	Associate degree	124	8.1	8.2
	Bachelors degree	50	3.3	3.3
	Masters degree or higher	15	1.0	1.0
	Total	1507	98.0	100.0
Missing	0	31	2.0
Total		1538	100.0

Type of classes attended - On campus
		Frequency	Percent	Valid Percent
Valid	Yes	1502	97.7	97.7
	No	35	2.3	2.3
	Total	1537	99.9	100.0
Missing	0	1	.1
Total		1538	100.0

Type of classes attended -Off site
		Frequency	Percent	Valid Percent
Valid	Yes	142	9.2	9.2
	No	1395	90.7	90.8
	Total	1537	99.9	100.0
Missing	0	1	.1
Total		1538	100.0

Type of classes attended -Telecourses
		Frequency	Percent	Valid Percent
Valid	Yes	98	6.4	6.4
	No	1439	93.6	93.6
	Total	1537	99.9	100.0
Missing	0	1	.1
Total		1538	100.0

Type of classes attended - On line courses
		Frequency	Percent	Valid Percent
Valid	Yes	40	2.6	2.6
	No	1497	97.3	97.4
	Total	1537	99.9	100.0
Missing	0	1	.1
Total		1538	100.0

Type of classes attended - Interactive video courses
		Frequency	Percent	Valid Percent
Valid	Yes	9	.6	.6
	No	1527	99.3	99.4
	Total	1536	99.9	100.0
Missing	0	2	.1
Total		1538	100.0

Primary reason to attend GRCC - To complete coursework for transfer to another college - no GRCC degree
		Frequency	Percent	Valid Percent
Valid	Yes	456	29.6	29.7
	No	1081	70.3	70.3
	Total	1537	99.9	100.0
Missing	0	1	.1
Total		1538	100.0

Primary reason to attend GRCC - To transfer to a 4-year college after earning a GRCC degree
		Frequency	Percent	Valid Percent
Valid	Yes	584	38.0	38.0
	No	953	62.0	62.0
	Total	1537	99.9	100.0
Missing	0	1	.1
Total		1538	100.0

Primary reason to attend GRCC - To earn an associates degree/certificate
		Frequency	Percent	Valid Percent
Valid	Yes	567	36.9	36.9
	No	970	63.1	63.1
	Total	1537	99.9	100.0
Missing	0	1	.1
Total		1538	100.0

Primary reason to attend GRCC - To prepare for a future job
		Frequency	Percent	Valid Percent
Valid	Yes	496	32.2	32.3
	No	1041	67.7	67.7
	Total	1537	99.9	100.0
Missing	0	1	.1
Total		1538	100.0

Primary reason to attend GRCC - To improve skills needed for current job
		Frequency	Percent	Valid Percent
Valid	Yes	273	17.8	17.8
	No	1264	82.2	82.2
	Total	1537	99.9	100.0
Missing	0	1	.1
Total		1538	100.0

Primary reason to attend GRCC - To explore courses that will help in making a career decision or change
		Frequency	Percent	Valid Percent
Valid	Yes	205	13.3	13.3
	No	1332	86.6	86.7
	Total	1537	99.9	100.0
Missing	0	1	.1
Total		1538	100.0

Primary reason to attend GRCC - To review basic skills
		Frequency	Percent	Valid Percent
Valid	Yes	108	7.0	7.0
	No	1429	92.9	93.0
	Total	1537	99.9	100.0
Missing	0	1	.1
Total		1538	100.0

Primary reason to attend GRCC - For personal interest or self development
		Frequency	Percent	Valid Percent
Valid	Yes	235	15.3	15.3
	No	1302	84.7	84.7
	Total	1537	99.9	100.0
Missing	0	1	.1
Total		1538	100.0

Primary reason to attend GRCC - Other
		Frequency	Percent	Valid Percent
Valid	Yes	86	5.6	5.6
	No	1450	94.3	94.4
	Total	1536	99.9	100.0
Missing	0	2	.1
Total		1538	100.0

How do you prefer to receive information - General information on college programs
		Frequency	Percent	Valid Percent
Valid	Email	313	20.4	20.8
	Mail	805	52.3	53.4
	Website	207	13.5	13.7
	Phone	37	2.4	2.5
	Personal contact	112	7.3	7.4
	Other	34	2.2	2.3
	Total	1508	98.0	100.0
Missing	0	30	2.0
Total		1538	100.0

How do you prefer to receive information - Information on Library Services
		Frequency	Percent	Valid Percent
Valid	Email	281	18.3	19.0
	Mail	711	46.2	48.0
	Website	301	19.6	20.3
	Phone	30	2.0	2.0
	Personal contact	105	6.8	7.1
	Other	53	3.4	3.6
	Total	1481	96.3	100.0
Missing	0	57	3.7
Total		1538	100.0

How do you prefer to receive information - New programs
		Frequency	Percent	Valid Percent
Valid	Email	294	19.1	19.8
	Mail	790	51.4	53.2
	Website	243	15.8	16.4
	Phone	34	2.2	2.3
	Personal contact	80	5.2	5.4
	Other	45	2.9	3.0
	Total	1486	96.6	100.0
Missing	0	52	3.4
Total		1538	100.0

How do you prefer to receive information - Updates on Student Services
		Frequency	Percent	Valid Percent
Valid	Email	307	20.0	20.7
	Mail	768	49.9	51.7
	Website	236	15.3	15.9
	Phone	46	3.0	3.1
	Personal contact	85	5.5	5.7
	Other	43	2.8	2.9
	Total	1485	96.6	100.0
Missing	0	53	3.4
Total		1538	100.0

How do you prefer to receive information -Admissions information
		Frequency	Percent	Valid Percent
Valid	Email	265	17.2	17.8
	Mail	831	54.0	55.9
	Website	189	12.3	12.7
	Phone	59	3.8	4.0
	Personal contact	109	7.1	7.3
	Other	34	2.2	2.3
	Total	1487	96.7	100.0
Missing	0	51	3.3
Total		1538	100.0

How do you prefer to receive information - Distance Learning Options
		Frequency	Percent	Valid Percent
Valid	Email	251	16.3	17.0
	Mail	756	49.2	51.3
	Website	273	17.8	18.5
	Phone	43	2.8	2.9
	Personal contact	96	6.2	6.5
	Other	54	3.5	3.7
	Total	1473	95.8	100.0
Missing	0	65	4.2
Total		1538	100.0

Do you have a home computer?
		Frequency	Percent	Valid Percent
Valid	Yes	1366	88.8	88.9
	No	170	11.1	11.1
	Total	1536	99.9	100.0
Missing	0	2	.1
Total		1538	100.0

If you have a home computer, does it have a DVD drive?
		Frequency	Percent	Valid Percent
Valid	Yes	726	47.2	49.9
	No	728	47.3	50.1
	Total	1454	94.5	100.0
Missing	0	84	5.5
Total		1538	100.0

Please indicate other locations where you have computer access - Home
		Frequency	Percent	Valid Percent
Valid	Yes	857	55.7	55.8
	No	680	44.2	44.2
	Total	1537	99.9	100.0
Missing	0	1	.1
Total		1538	100.0

Please indicate other locations where you have computer access - Workplace
		Frequency	Percent	Valid Percent
Valid	Yes	552	35.9	35.9
	No	985	64.0	64.1
	Total	1537	99.9	100.0
Missing	0	1	.1
Total		1538	100.0

Please indicate other locations where you have computer access -School
		Frequency	Percent	Valid Percent
Valid	Yes	1193	77.6	77.6
	No	344	22.4	22.4
	Total	1537	99.9	100.0
Missing	0	1	.1
Total		1538	100.0

Please indicate other locations where you have computer access - No access
		Frequency	Percent	Valid Percent
Valid	Yes	60	3.9	3.9
	No	1477	96.0	96.1
	Total	1537	99.9	100.0
Missing	0	1	.1
Total		1538	100.0

Where do you do the majority of your coursework that requires computer use?
		Frequency	Percent	Valid Percent
Valid	Home	1043	67.8	72.5
	Workplace	74	4.8	5.1
	Computer lab	321	20.9	22.3
	Total	1438	93.5	100.0
Missing	0	100	6.5
Total		1538	100.0

How often do you access the Internet?
		Frequency	Percent	Valid Percent
Valid	Daily	708	46.0	46.8
	2-3 times per week	500	32.5	33.0
	Every other week	120	7.8	7.9
	Monthly	100	6.5	6.6
	Never	85	5.5	5.6
	Total	1513	98.4	100.0
Missing	0	25	1.6
Total		1538	100.0

If available, would you take an online course?
		Frequency	Percent	Valid Percent
Valid	Yes	637	41.4	43.0
	No	846	55.0	57.0
	Total	1483	96.4	100.0
Missing	0	55	3.6
Total		1538	100.0

Do you receive the higher education cable channel 28?
		Frequency	Percent	Valid Percent
Valid	Yes	663	43.1	44.4
	No	829	53.9	55.6
	Total	1492	97.0	100.0
Missing	0	46	3.0
Total		1538	100.0

Have you used Blackboard online?
		Frequency	Percent	Valid Percent
Valid	Yes	464	30.2	30.8
	No	1043	67.8	69.2
	Total	1507	98.0	100.0
Missing	0	31	2.0
Total		1538	100.0

Have you used eGRCC online?
		Frequency	Percent	Valid Percent
Valid	Yes	1074	69.8	71.3
	No	432	28.1	28.7
	Total	1506	97.9	100.0
Missing	0	32	2.1
Total		1538	100.0

SECTION B: Ratings of College Programs and Services

Ratings of current levels of satisfaction with college programs and services. Rated on a scale of 1 (not satisfied) to 5 (very satisfied). This section provides mean (average) ratings. Items in this section have been rank ordered from highest satisfaction levels to lowest satisfaction levels.
	N	Mean
Campus computer labs	1192	3.96
Library facility, materials and services	1165	3.88
Ford Fieldhouse	795	3.78
Cafeteria and food services	893	3.63
Tutoring services	600	3.60
Student Activities Office	826	3.60
Financial aid services	880	3.57
Campus police	666	3.55
Registration office services	1267	3.54
Admissions office services and programs	1131	3.50
Business office services	612	3.47
Academic Dean's Office	461	3.46
Cultural activities and programs	489	3.45
Bookstore	1413	3.44
Career Resource and Assessment Center	591	3.39
Academic advising/course planning services	1103	3.28
Job placement services	635	3.28
Distance learning options - Telecourses/2 way interactive	467	3.28
Personal counseling services	897	3.26
Parking ramps	1387	2.25

This section repeats the ratings of college programs and services listed above, except provides percentage of respondents selecting each rating category (rather than a mean). Of particular note is the percentage of students indicating they have had no experience with the program or service.

Academic advising/course planning services
		Frequency	Percent	Valid Percent
Valid	Not satisfied	119	7.7	10.8
	2	143	9.3	13.0
	3	330	21.5	29.9
	4	333	21.7	30.2
	Very Satisfied	178	11.6	16.1
	Total	1103	71.7	100.0
Missing	0	37	2.4
	No experience with program or service	398	25.9
	Total	435	28.3
Total		1538	100.0

Personal counseling services
		Frequency	Percent	Valid Percent
Valid	Not satisfied	109	7.1	12.2
	2	127	8.3	14.2
	3	258	16.8	28.8
	4	232	15.1	25.9
	Very Satisfied	171	11.1	19.1
	Total	897	58.3	100.0
Missing	0	39	2.5
	No experience with program or service	602	39.1
	Total	641	41.7
Total		1538	100.0

Job placement services
		Frequency	Percent	Valid Percent
Valid	Not satisfied	53	3.4	8.3
	2	73	4.7	11.5
	3	251	16.3	39.5
	4	159	10.3	25.0
	Very Satisfied	99	6.4	15.6