SYSTEM DEFINITION
(Currently Redefining)

  1. PURPOSE
  • Design, implement, maintain and support technology, communication and information systems for video, voice and data applications that enable GRCC to meet its mission and goals
  • Design, implement, maintain and support computing facilities and infrastructure for:
    - Computer enhanced instruction
    - Video, voice and data systems
  1. VALUES

     We believe in:
  • Adaptability
  • Adherence to standards in processes and technology
  • Credibility
  • Embracing change
  • Importance of productive communication
  • Mutual respect and cooperation
  • Quality systems which are:
    - Reliable
    - Leading not bleeding edge
    - Cost effective
    - Scalable
    - Satisfied s
    - Teamwork
    - Timely response
    - Training
  1. CUSTOMERS

     INTERNAL

         Direct:
  • GRCC departments/divisions
  • Individual faculty, staff and students

    EXTERNAL

         Direct:
  • Center for Environmental Study
  • CLE
  • Computer Camp
  • Ferris State University
  • Michigan Communities in Schools
  • Right Place

    Indirect:
  • Business/Industry
  • Educational Institutions
  • Government Agencies
  • Taxpaying Community
CUSTOMER EXPECTATIONS
All Direct Customers
  • Accommodate regardless of all other factors
  • Cooperation, respect, and patience
  • Expert resources
  • Hassle-free service
  • IT staff to listen
  • One contact to solve problems
  • Personalized service/training
  • Supply a vision and provide computer/network infrastructure
  • Provide current technology and services
  • Timely response/solution
Business/Industry
  • Expert resources
  • Reliable systems
  • Timely response
Educational Institutions
  • Voice, video and data exchange
  • Expert resources
  • Reliable systems
  • Support of customized systems in GRPS
  • Timely response
GRCC Departments/Divisions
  • Assistance in developing processes
  • Assistance in developing the use of technology
  • IT to be a catalyst/liaison for change and communications
  • Support department/division unique needs
Government Agencies
  • Accurate data in the required format
  • Regulation compliance
  • Response in a timely manner
Students
  • Accommodate special needs
  • Reliable systems
  • Right to privacy
  • Timely response to problems
Taxpaying Community
  • Accountability
  • Sound fiscal management
GRCC PARTNERSHIPS
Center for Environmental Study
  • Same services as all direct customers
Ferris State University
  • Meet FSU software standards and configurations
  • Phone service billings via Financial Service office
  • Same services as all direct customers
Michigan Cities in Schools
  • Phone service billings via Financial Service office
CLE
  • Accommodate regardless of other factors
  • Cooperation, respect, and patience
  • Expert resources
  • Hassle-free service
  • IT staff to listen
  • One contact to solve problems
  • Personalized service/training
  • Support all platforms and software
  • Timely response/solution


Send comments regarding the GRCC Information Technology website to: ITHELP@grcc.edu

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